Order Cancellation Policy

After placing an order with Walenirta (hereinafter referred to as “we”), if you wish to cancel, please refer to the following guidelines to understand the conditions, process, and refund arrangements clearly.

1. Conditions for Cancelling an Order

• Orders can be canceled within 48 hours of placement if the items have not yet been shipped.

• Orders beyond 48 hours or already shipped cannot be canceled directly. For these cases, you may wait for the delivery and then request a return according to our return policy to receive a refund.

2. How to Cancel an Order

• Submit a Cancellation Request

  • Contact us via email or phone, stating that you wish to cancel your order, and provide your order number, proof of payment, and any necessary details.

• Review and Confirmation

  • Our customer service team will promptly review your request. Once approved, we will notify you through your provided contact details and arrange the refund process.

• Following these steps ensures you are informed about your order status and progress, helping avoid any confusion or duplicate requests.

3. Refund Process

• Refund Method: Refunds will be returned to the same bank account used for payment (e.g., Mastercard, VISA, etc.);

• Arrival Time: Typically, refunds are expected to reach your account within 7–11 business days, though exact timing may vary depending on the bank’s processing speed;

• If the refund does not arrive within the expected timeframe, please contact us for assistance. More details can be found in the refund policy.

4. Contact Us

If you need to cancel an order or have any questions about the process, you can reach us via:

Contact Address: 3518 ESCH DR, WARREN, MI 48091-3344, United States
Customer Service Phone: +1 (319) 400-7215
Customer Service Email: info@walenirta.com
Online Hours: Monday to Friday, 9:00 to 18:00 (Australia/Sydney, AEST/AEDT)