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Thank you for shopping with Walenirta (hereinafter referred to as “we”). To ensure a smooth return or exchange experience after receiving your order, we have outlined the following policy to guide you through the process.
1. Applicable Period
All return or exchange requests must be submitted within 35 days of receiving your order. Requests submitted after this period may not be accepted, so please act promptly.
2. Eligible Conditions
You may request a return or exchange within the applicable period under the following circumstances:
The product has visible damage or defects;
The product has quality issues that affect normal use;
The product has an unusual odor or significant color differences;
The product received does not match the order details;
The product is in good condition and meets all requirements for a no-reason return or exchange.
3. Return & Exchange Process
The process for returns and exchanges is largely the same and is outlined as follows:
Submit a Request
Contact us via email or phone, providing your order number, proof of payment, reason for return or exchange, and any relevant photos or videos.
Our customer service team will review your request promptly. Once approved, we will notify you and provide the return address.
Return the Product
Please carefully pack the product along with all accessories, materials, and the return label included in the package back into the original packaging, and send it to the provided address.
Wait for us to receive and confirm the returned product.
Inspection & Follow-up
Once we receive the product, we will check whether it matches the issue or reason you reported.
For returns: Eligible items will be refunded according to our refund policy.
For exchanges: Eligible items will have a replacement sent to your address within 1–3 business days.
For details on refund arrival or shipping time, please refer to the refund and shipping policies.
4. Refund Information
Refund Method: Refunds will be returned to the same bank account used for payment (e.g., Mastercard, VISA, etc.);
Arrival Time: Generally, refunds are expected to reach your account within 7–11 business days, although actual timing may vary depending on bank processing;
If the refund is not received within the expected timeframe, please contact us for assistance.
5. Shipping Costs
For returns or exchanges due to product defects, quality issues, odor, significant color difference, or incorrect items, shipping costs will be borne by us.
For returns without reason, the shipping cost will be borne by you.
6. Responsibility Notice
Please ensure the returned product is complete and includes all accessories and original packaging. Missing parts, incomplete packaging, or discrepancies with your original request may affect the return or exchange outcome.
7. Contact Information
If you have any questions or need assistance regarding the return and exchange policy, please contact us through the following:
Contact Address: 3518 ESCH DR, WARREN, MI 48091-3344, United States
Customer Service Phone: +1 (319) 400-7215
Customer Service Email: info@walenirta.com
Online Hours: Monday to Friday, 9:00 to 18:00 (Australia/Sydney, AEST/AEDT)
