Purchasing Process

At Walenirta (hereinafter referred to as “we” or “our store”), we follow a clear and efficient purchasing process to ensure every order is completed smoothly and our customers receive high-quality service. The process is outlined below:

1. Browse and Select Products

• Visit the Walenirta online store and explore the product categories.
• Choose the products, specifications, and quantities according to your needs, and add them to your shopping cart.
• Review your shopping cart to confirm that the products, quantities, and prices are correct.

2. Place an Order and Payment

• Log in to your account or use the guest checkout option.
• Fill in the shipping information and contact details accurately.
• Select a payment method (credit or debit cards including MasterCard and Visa) and complete the payment.
• After payment, you will receive a confirmation email containing your order number and payment details.

3. Order Confirmation and Processing

• We will confirm and prepare your order within 1–3 business days.
• If there are stock issues or incorrect information, we will contact you promptly via email or phone to provide a solution.

4. Shipping and Delivery

• Orders are shipped via Australia Post, UPS, or DHL Express.
• Estimated delivery time is 5–10 business days, with shipping costs automatically calculated based on your order total.
• Once shipped, you will receive an email with tracking information, and you can track your order on our website’s “Order Tracking” page.

5. Receipt and Inspection

• Upon receiving your order, please check the product quantity, model, and condition.
• If any issues are found, follow the returns and refunds policy to contact our customer service team for resolution.

6. After-Sales Support and Feedback

• For items that meet the return or exchange conditions, you can apply for a return or exchange.
• We welcome your feedback to help us improve our products and services.