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Welcome to Walenirta (hereinafter referred to as “we” or “our store”). Before shopping on our online store, please carefully read these Terms of Use to understand your rights and obligations when using our services.
1. Scope
These terms apply to all actions related to placing orders, browsing, or using the services on the our website. By using our website, you agree to these terms and confirm that you have the legal right to shop online.
2. Account and User Responsibilities
Some features require a registered account. You are responsible for keeping your account information secure and for all actions performed through your account. We reserve the right to suspend or limit access if any misuse or unusual activity is detected.
3. Product Information, Stock, and Pricing
We strive to provide accurate product details, stock status, and pricing. However, discrepancies may occasionally occur. We reserve the right to correct any errors before shipment and will notify you accordingly.
4. Orders and Payment
All orders must be paid in full at the time of purchase. We accept secure credit or debit card payments, including MasterCard and Visa. Once your payment is confirmed, you will receive an email containing your order details.
5. Shipping Policy
Delivery Area: Shipping is limited to within Australia.
Shipping Fees: Orders of A$145 or more enjoy free shipping; orders under A$145 incur a shipping fee of A$4.99.
Processing Time: Orders are processed within 1–3 business days after confirmation.
Shipping Method and Estimated Time: Delivered via Australia Post, UPS, or DHL Express, with an estimated delivery time of 5–10 business days.
Cut-off Time: Orders placed Monday to Friday before 18:00 (Australia/Sydney, AEST/AEDT)are processed the same day. Orders after 18:00 or on holidays are processed on the next business day.
For more details, please refer to our shipping page.
6. Order Cancellation
Cancelable Orders: Orders placed within 48 hours and not yet shipped can be canceled.
Non-cancelable Orders: Orders older than 48 hours or already shipped cannot be canceled immediately and must follow the return process after delivery for a refund.
Cancellation Process: Contact customer service via email or phone with your order number and payment details. We will review your request and notify you of the outcome and refund arrangements.
Refunds: Refunds will be returned to the original payment method, with an estimated processing time of 7–11 business days. For more details, refer to our order cancellation policy.
7. Returns and Refunds
Return Period: Returns can be requested within 35 days of delivery.
Return Conditions: Items with appearance defects, quality issues, odors, significant color differences, wrong items delivered, or voluntary returns without reason.
Return Process:
Contact customer service with your order information and issue details;
Upon approval, receive the return address and return label;
Pack the item along with all accessories, materials, and return label in the original packaging and send it back;
We will inspect the returned item and process the refund or exchange within 1–3 business days.
Shipping Fees: Shipping costs for defective or incorrect items are borne by us; shipping costs for voluntary returns are borne by the customer.
For more details, refer to our returns and refunds.
8. Personal Information and Privacy
We collect and use your information in accordance with our privacy policy, for purposes such as order processing, service notifications, and account security. For details, please see our privacy policy page.
9. Disputes and Applicable Law
Any disputes related to orders or the use of the website are governed by Australian law.
10. Modifications to Terms
We reserve the right to update or modify these Terms of Use at any time. Updated terms will be posted on the website and will apply to subsequent orders and services.
11. Limitation of Liability
We are not responsible for indirect losses, data loss, or other impacts resulting from website use or shipping delays.
12. Intellectual Property
All content on the website, including text, images, logos, and other materials, is protected by copyright and remains the property of Walenirta.
13. Contact Us
For any questions regarding orders, payments, shipping, returns, or these terms, please contact us:
Contact Address: 3518 ESCH DR, WARREN, MI 48091-3344, United States
Customer Service Phone: +1 (319) 400-7215
Customer Service Email: info@walenirta.com
Online Hours: Monday to Friday, 9:00 to 18:00 (Australia/Sydney, AEST/AEDT)
